|
Support Plans
We encourage participation in the on-line news
group. This enable the sharing of ideas and
contributions to the usage of the SmarTEC OS.
However, we also understand the need for committed
support for corporate and mission critical
development efforts. To that end, we also offer
committed support plans.
Casual $100 / month
This plan is designed for the developer with a
product idea and a strong desire to bring it to
market. Or you are learning about smart card
development and just want that extra assurance to
have your questions answered in a timely manner.
You're serious, but this is not your life.
- e-mail support plan: up to one business week turn-around on questions
- 1 contact person who can submit questions
- 4 e-mail support incidents per month
Integrator $2,500 / year
This plan is for the integrator who may
have an existing commercial product and wants to
migrate away from their current card supplier and
take control of the only piece of their product they
don't control. Or you've been looking to add smart
card support but just couldn't rationalize the cost
and loss of product control. You need the extra
assurance of support because you have customers.
- e-mail support plan: up to one business day
turn-around on questions
- 2 company contacts allowed to submit support
questions
- 10 e-mail support incidents per month
- inclusion in Beta program for new SmarTEC releases
Corporate $7,500 / year
This plan is for the corporate developer or
development team. The budget is in place and the
timeline is fixed. No time to mess around. The boss
may cancel the project when you finish, but you're
going to finish it! You want to be assured that you
have the assistance you need to keep your project on
schedule.
- e-mail support plan: up to 4 business hour turn-around on questions
- 5 company contacts allowed to submit support questions
- 20 e-mail support incidents per month
- inclusion in Beta program for new SmarTEC releases
- 1 voice support incident per month - 3 business hour response PST 9-5
- 10% discount on training services
|
